HOW TO BUY
Buying at www.veterissabor.com is very easy. You just have to follow the following steps:
Choose the category and subcategory where the product (s) you want to buy is located.
View the product / s that interest you. Through a click you will get an enlargement of the photograph; some products have multiple photos. You can also check its description, composition, reference and price.
Select a product, the number of units and add the item to the cart. You can then choose to continue shopping or to process order.
If you want to continue buying, repeat the process. If you want to order, click the place order button to start the purchase process.
Enter all the requested information, shipping and billing address and make sure they are correct.
Select a payment method: Visa, PayPal or Bank Transfer.
Confirm the order and proceed, where appropriate, to payment.
You will receive an email confirming your order.
In which countries can you shop online?
Currently you can make your purchase in Spain, Germany, Austria, Belgium, Bulgaria, Cyprus, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland , Portugal, United Kingdom, Czech Rep., Romania, Sweden.
Do you replenish the items with the indication "out of stock"?
If an item is out of stock, we will try to restock it as soon as possible. If there is no stock, the web will indicate that it is out of stock.
Will I receive the same product that I see in the photo?
Yes.
Is it possible to receive periodic information in my email with the latest news and offers of your domain name?
Yes. Simply by accessing the “Newsletter” you will receive information about the latest news from www.veterissabor.com
Can I unsubscribe from the Newsletter of your domain name?
In the "Newsletter" section you can easily unsubscribe. Cover the data and select "submit."
How I can make sure I made my purchase?
Once you have placed your order, you will receive a confirmation email. If you do not receive it, please contact ramabiceos@veterissabor.es.
Can I remove an item from my order?
Yes. From the shopping cart you can delete the items you do not want as long as you have not processed the order.
Can I cancel my order?
Yes, you can cancel your order by calling Customer Service at 679 163 190.
What should I do if I receive a defective item?
www.veterissabor.com only sells items in perfect condition, so if, exceptionally, you receive an item with a defect, please contact
ramabiceos@veterissabor.es.
What should I do if I receive an incorrect item?
If on any occasion, by mistake, you receive an item that you have not ordered, please contact
ramabiceos@veterissabor.es.
PAYMENT METHODS
What form of payment can I use to make my purchase?
We have the following means of payment: Visa, American Express, MasterCard, PayPal and Bank Transfer.
For what reasons can my credit card be rejected?
Your card may be declined for one of the following reasons
The card could be expired. Check that your card does not exceed the validity date.
The card limit may have been reached. Check with your bank that the card has not exceeded the amount allowed to make purchases.
Some data entered may be incorrect. Check that you have correctly filled in all the necessary fields.
Is it safe to use my credit card on the web?
Yes, the data is transmitted in SSL encrypted form. The payment system will be made through the secure payment gateway PayPal.
SHIPPING & RETURNS
SHIPPING
Where I can get my order?
You can receive it at the address you choose (home, work, etc.)
Can the country of delivery be different from the country of purchase?
The country of delivery always has to match the country of purchase.
How long will it take for my order to arrive?
If you live in the peninsula, the delivery time is 5 working days, unless the order is placed on a Saturday, Sunday or holiday, in which case the order will be processed the first working day after the order is placed. For destinations such as the Canary Islands, the Balearic Islands, Ceuta and Melilla, and the rest of Europe, the delivery time is approximately 10 days.
How much do I have to pay for shipping costs?
Shipping costs to the Peninsula, Balearic Islands, Ceuta and Melilla are XX EUR + VAT.
Shipping costs for the Canary Islands are XX EUR + VAT.
Shipping costs for Portugal are XX EUR + VAT.
For the rest of Europe, shipping costs are EUR XX + VAT.
How can I find out where my order is?
To know the status of your order, contact our Customer Service department at the number 679 163 190
What is the home delivery process?
We will send you a confirmation email when your order leaves the warehouse and the carrier will contact you to inform you of the delivery of the order.
RETURNS
What should I do to give the item back?
To request a return online with collection at your home, write to us at ramabiceos@mveterissabor.es specifying the order number (which you will find in the order confirmation email), an address for the collection and the details of the items you want to return. .
After verifying the data, we will send a carrier within the next 72 hours (whenever possible). To arrange the collection, the transport company will contact you.
What is the deadline to be able to make a return?
For any return, you have a period of fourteen days from placing the order.
Do I have to pay anything for my return?
Returns at ramabiceos@veterissabor.es. they are always free.
How will I receive my refund?
Once the return is approved, you will receive the amount in the same way in which you made your purchase.
When will I receive my refund?
After approving the return (the items must be in perfect condition and have the interior labels) you will receive a confirmation email indicating that the amount will be credited to your account (in the same payment method that you used to pay) in a few days. Remember that the credit card payment always depends on your bank.
What to do if the amount of my refund is incorrect?
Contact us at ramabiceos@veterissabor.es we will solve the problem as soon as possible. www.veterissabor.com reserves the right to reject returns communicated or sent after the deadline, or items that are not in the same conditions in which they were received.
